I worked on an internal tool for a leader in the Canadian mortgage industry, with over 40% of the broker market and over $44 billion in loan volume a year.
The company is known for providing the best broker support and digital tools amongst the different brokerages. The project I worked on is a web-based broker tool that helps brokers grow their businesses. The platform serves broker in many areas of their businesses, such as CRM, payroll, email and marketing services, reporting, expense management etc.
As a ten-year-old software, both the technology and user experience were due for a transformation. I worked with a delivery team of thirty people over a year to redesign and develop the software for a fresh experience.